THG | owners rep PROCESS
Owner’s Representative Process
At Thompson House Group, we take pride in being the trusted advocate for our clients throughout the entire construction process. Our Owner’s Representative (Owner’s Rep) services are designed to ensure that every project is executed efficiently, on time, within budget, and to the highest quality standards. We work diligently to provide exceptional value, expert guidance, and transparent communication, ensuring that your interests are consistently protected.
Our comprehensive process is built around collaboration, oversight, and proactivity. We focus on providing a seamless experience from project initiation through to successful project delivery. Below is a step-by-step outline of Thompson House Group’s approach to managing your construction project:
1. Pre-Construction Phase
A. Project Planning & Strategic Preparation
Understanding Your Vision: We begin by deeply understanding your objectives, budget, timeline, and any unique requirements. Our team at Thompson House Group ensures your goals are our priority, and we help articulate them into a clear roadmap for success.
Project Strategy Development: We collaborate with you to develop a robust project strategy that includes budget forecasts, risk management planning, and scheduling that aligns with your vision. Our goal is to set a solid foundation from the outset.
Scope Clarity: In partnership with the design team (architects, engineers, etc.), we help define the precise scope of work, ensuring there is no ambiguity or confusion throughout the project.
Team Selection: Leveraging our network of trusted professionals, we assist in selecting qualified contractors, subcontractors, and consultants who are the best fit for your project. Thompson House Group ensures that all parties involved are aligned with your expectations.
Approval of Budget & Schedule: We perform a thorough review of proposed budgets and timelines to ensure that they are realistic and achievable. If adjustments are needed, we provide expert advice to keep the project on track from day one.
Contract Oversight: We review all contractual agreements to ensure terms are clear and protective of your interests. Our legal and financial experts make sure risks are mitigated before you sign.
B. Procurement & Contractor Selection
Bid Process Management: We manage the entire bidding process, from issuing requests for proposals (RFPs) to evaluating bids and selecting the best contractor. Thompson House Group ensures transparency and fairness, advocating for the best interests of the owner.
Negotiations & Value Engineering: We skillfully negotiate contract terms and suggest value engineering opportunities to meet project goals while maintaining budget and quality. We explore creative solutions that offer cost savings without compromising on quality or functionality.
2. Construction Phase
A. Project Oversight & Execution
Comprehensive Contractor Coordination: Thompson House Group takes responsibility for managing day-to-day coordination with contractors, ensuring they are executing the work as per the contract documents, on schedule, and within budget.
Quality Control Assurance: We carry out regular site inspections to ensure work is meeting the highest standards of quality, craftsmanship, and safety. Our team’s attention to detail guarantees that nothing is overlooked.
Safety Compliance: Safety is our priority. We ensure that the construction site adheres to all safety protocols and OSHA regulations to prevent accidents and delays.
Financial Oversight: We track project costs, assess change orders, and manage project cash flow to ensure the project remains within budget. If unforeseen circumstances arise, we collaborate with you to make informed financial decisions.
Schedule Monitoring: We rigorously monitor the project schedule and proactively identify potential delays before they become critical issues. Our goal is to keep the project moving forward on time and within scope.
Issue Resolution: At Thompson House Group, we are problem solvers. We handle issues as they arise, using our experience and communication skills to resolve conflicts and keep the project on track.
B. Communication & Stakeholder Management
Regular Updates & Reporting: We keep you informed with regular progress reports that cover all aspects of the project, including schedule updates, budget status, and quality control. Our transparent communication ensures you're never in the dark.
Collaborative Problem Solving: We facilitate open communication between all project stakeholders (contractors, architects, subcontractors, etc.) to ensure everyone is aligned with the project's objectives.
Decision-Making Support: Our team is committed to offering expert guidance for key decisions, ensuring that every choice made is aligned with your overall project goals.
Comprehensive Documentation: Every decision, change order, and correspondence is documented meticulously. This ensures that there is a complete record of the project’s evolution.
C. Submittals & Permitting
Permit & Inspection Management: We ensure that all necessary permits, inspections, and regulatory approvals are obtained on time, avoiding unnecessary delays. Our team handles this process with precision and care.
Submittal Management: We track and ensure timely approval of all submittals, including design drawings, material samples, and shop drawings, keeping everything moving smoothly through the approval process.
3. Post-Construction Phase
A. Project Closeout & Handover
Final Inspection & Punch List: Thompson House Group leads the final inspection, generating a punch list of any outstanding issues or minor corrections. We work closely with the contractor to ensure all items are completed to your satisfaction before the project is deemed complete.
Document Finalization: We ensure all project documentation, including warranties, operation manuals, as-built drawings, and regulatory approvals, are provided to you at the time of project closeout.
Final Payment & Reconciliation: Our team carefully reviews all final invoices and payment requests, ensuring that they accurately reflect the work completed. We manage any final financial adjustments to ensure that everything is in order.
Owner Orientation: To ensure you’re fully prepared to operate the new facility, we coordinate a comprehensive owner orientation. This includes an overview of key systems, equipment, and maintenance procedures.
Project Evaluation: We conduct a post-project review with you to evaluate overall performance and identify lessons learned. Your feedback helps us continuously improve our services for future projects.
B. Warranty Period Support
Post-Construction Monitoring: Even after the project is completed, Thompson House Group remains a resource for you during the warranty period. We track and manage any post-construction issues, ensuring that contractors fulfill their warranty obligations promptly.
Ongoing Support: We continue to advocate for you, addressing any issues that arise post-construction and ensuring that your building is operating as intended.
Why Choose Thompson House Group?
Client-Centered Approach: Every decision we make is driven by your goals. We act as your advocate, ensuring that your interests are protected at every step.
Proven Expertise: With years of experience and a deep understanding of the construction industry, we bring the expertise needed to guide your project successfully.
Transparency & Accountability: We pride ourselves on clear, honest communication. We keep you informed and involved, with no surprises.
Risk Management: We identify risks early and proactively manage them to keep your project on track, reducing the likelihood of costly delays or issues.
Hands-On Approach: We don’t just advise—you can count on our team to be involved in every aspect of the project, from planning to closeout, ensuring that everything runs smoothly.
At Thompson House Group, we understand that construction projects are significant investments, and we are committed to helping you navigate the complexities to achieve a successful outcome. Let us be your trusted partner throughout the journey.